Capital Region Family Health Care at 2 Empire Drive Suite 100 in Rensselaer, New York

Customer Reviews about Capital Region Family Health Care

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  The Doctor's and nurses here are good people and care about their patients, however that is where my compliments will end. Over the years this place has really gone down hill. From an administrative perspective, good luck ever getting through to these people and getting what you need from them. Earlier this year it took them two months to process some normal routine blood-work. Don't expect them to call you with results, you'll have to call them. After waiting a month and calling for my results I was informed that they lost my blood work and I would have to come in to get it taken again. In doing so they charged me for an additional office visit (~$200) and a second time for the lab work. All in all some simple blood work cost about $2 grand. Most recently I've been attempting to get copies of a recent bill I paid. I requested copies when the bill was paid and never received them. I've been on the phone for two weeks with various people all unable to complete this simple task. Calling the actual doctor office and selecting "billing" brings you to a voicemail. Leaving a message is fruitless as you will not receive a response. Unfortunately there aren't many options in the area for a general family practitioner.
  July 14, 2017

  by Patrick Warner

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About Capital Region Family Health Care in Rensselaer